Black Walnut, Alder, Red Oak, Cherry, Maple, Rosewood and Redwood Furniture

Innovo Lifestyles uses real wood for most of its cabinets, furniture and mantels. Many pieces are constructed with real logs and solid slabs of wood. We prefer and seek out wood with cracks, twists and color. This is the inherent character of wood and is not considered a defect. Natural wood will have knots and checking that we will fill unless our clients ask to leave them unfilled. If leaving them unfilled is the desire, this notation must be listed on the order paperwork.

Our reclaimed wood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These attributes are not considered imperfections. We consider them character and believe they pay homage to the historical authenticity and original craftsmanship. Our furniture, therefore, does not have to be artificially distressed providing an authentic look that will last for generations.

Wood adjusts different times of the year to the moisture content in the air. In a sense the wood breathes and will adjust to the moisture content of your home. You may notice a slab move or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Our wood slabs are kiln dried to minimize wood movement. Planked tops are assembled with alternating grain patterns which also helps to avoid cracking or checking.

Cracks are not considered a defect. Our woodshop will fill cracks and knots with an amber tinted resin filler unless requested otherwise. The resin filler may also crack due to the movement of the wood. This is also not considered a defect.
Small cracks can be easily fixed by filling with wood putty, wax furniture crayons or touching up with a bit of finish to help blend in the crack. Some clients prefer to highlight the cracks by dabbing black stain in for contrast.

With proper care and maintenance your furniture will be around for many generations to enjoy.

Custom Orders

Innovo Lifestyles specializes in custom-made furniture. We are the only rustic furniture store in Michigan crafting many of its own lines of unique rustic furniture. Innovo Lifestyles also carries several lines of furniture from specialized craftsmen from around the country and world.

Changing the specifications of an item is considered a custom order, excluding dimensional changes. However, if changing the dimensions requires changing the layout or overall appearance of the item, this is considered custom. Custom orders are non-refundable.

Cancellation - Return Policy

CLICK HERE: https://innovolifestyles.com/cancellationreturnpolicy

Refunds

Refunds will be issued within 10 business days. Orders that have shipped will require an inspection once the order arrives back to us. Allow an additional 2-3 business days for inspection.

Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check.

Shipping Policy

We select shipping companies that agree to deliver our customer’s furniture in a timely and safe manner, however, please understand the shipping companies are run by their own policies and procedures, which are completely out of our control. Innovo Lifestyles makes no guarantee furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order.
Unless otherwise specified sales staff will quote the less expensive curb-side delivery method often referred to as Common Carriers. Freight companies will deliver to your driveway, and lower the palletized furniture to the ground with a lift gate (if selected). The drivers will not move the crate at that point, it will be the responsibility of the customer. These deliveries are often with 50’ freight trucks so roads and driveways can sometimes be an issue.
Performed by smaller transportation companies, threshold delivery service is also an available option at additional costs. This service will typically add 2-3 weeks to the delivery time and should be considered if a smaller UPS-sized truck is necessary to reach your home or if you require offloading of the crated furniture.

If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.

Storage Policy for Innovo Lifestyles

Q: I ordered my furniture based upon the due date the contractor gave me. That date has now been extended; can you hold my furniture order for me?

A: Yes. After placing an order, you will receive an order confirmation with an estimated due date. If you need your delivery held longer than this estimated due date, please reach out to us.
We are a family owned/operated furniture manufacturer. While we may not have the room here at our facility to store orders, we do have a local insured storage facility that has given us special rates for storing orders.
We can pass these special rates on to you. If you need your order held for longer than 2 weeks past your due date the following charges will apply:

Orders up to $2500 – will be charged $75 per month
Orders $2501-$5000 – will be charged $100 per month
Orders $5001-$10,000 – will be charged $200 per month
Orders $10,001-$20,000 – will be charged $350 per month
Orders $20,001-$30,000 – will be charged $500 per month
Orders over $30k that need to be held – please contact us for rates

If you know you won't need your order for a few months, you can still place your order today.
We will assign your order a production date that will allow us to have it ready for your requested date.
For example, it's April but you don't need the order delivered until September.
Simply note this date on your order, and there will be no additional storage charges for the delivery in September.

Damage Policy

Shipping Damage:

If visible damage to the crate appears to be slight please note it on the Proof of Delivery form. Do not destroy the crate. Upon inspection of the contents if you notice damage please take photos and send them to your sales representative. In most cases slight damage can easily be repaired with materials we will send to you.
If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, you must note the damage on the Proof of Delivery form. Failing to note damage will affect Innovo Lifestyles’s ability to file a damage claim on your behalf. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.

Property Damage:

Due to Delivering Company:
Damage to a customers property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. Innovo Lifestyles cannot file these claims but can assist in getting them started if requested.

Due to Product Itself:
Damage to a customers property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of Innovo Lifestyles.

Privacy Policy

We hate solicitor calls, junk mail, and spam e-mail. We like having conversations and doing business with real people – like you. In an effort to protect your privacy, we ensure that the information you provide us with is never sold, bartered, traded or shared with anyone. It’s safe here with us, at Innovo Lifestyles.

Our goal is to help you understand the numerous steps we take to safeguard your security. We also want to help you protect yourself. The tips and information which follow were designed to increase your confidence in Innovo Lifestyles practices and help you enjoy your online shopping experience even more.

How We Use Information You Give Us:

√ To process your orders and inquiries

√ To track the status/delivery of your order(s)

√ To respond to communication you initiate with us

√ To answer questions you have about past purchases

√ To provide you with the best customer service possible

We won’t share your name, billing address, e-mail address, phone number or shoe size with any other organization – for any reason. In fact, we go to great lengths to make your shopping experience with us as secure as possible. We treat you the way we want to be treated.

OUR PRIVACY COMMITMENT:

We will never sell, barter, trade, share or give away any identifying information about you or your order history with anyone outside of Innovo Lifestyles that does not need your information. Yes, at times we need to share your information with our subsidiaries, freight carriers and payment brokers – to process your order(s).

If you choose to opt-in to our mailings, you can receive promotional announcements, contest alerts, product updates and other information we think you’ll find interesting. And not “spam” interesting, either, but legitimately interesting. Feel free to opt-out at any time by clicking the unsubscribe buttons in the emails.

ONLINE SAFETY & SECURITY:

One of our highest priorities is to provide you with a safe, secure and enjoyable online experience. We dedicate a great deal of time and effort to ensuring that your personal information and right to privacy are both protected. One way we protect and preserve your privacy is by utilizing SSL technology.

Secure Sockets Layer technology is a web-security protocol which helps safely transfer information from your computer to our servers by encrypting it with a 128-digit key code. Innovo Lifestyles's SSL certificate can only be used by Innovo Lifestyles. To check the validity of our certificate, simply click on our site’s SSL icon.

PROTECTING YOURSELF:

Our SSL certificate protects your safety while you shop at Innovo Lifestyles. But, there’s more to internet safety than that. Using an SSL-capable (or security-enabled) browser is a great way to protect your safety even further. Examples include but are not limited to; Firefox, Google Chrome, Safari, or Microsoft Edge.

When using security-enabled browsers, pay attention to their built-in safety features. Most of today’s popular SSL-capable web browsers display symbols, send you alerts or display pop-up notifications anytime the follow activity occurs or is likely to occur:

Your browser is toggling between secure and non-secure modes – If you’re just surfing the web, secure mode can be turned “off”, but when you’re entering personal information like credit card numbers the secure mode should be turned “on”
Your browser detected invalid site identification or SSL certificate credentials – Do not proceed with an order if you do not have a secure connection; verify that the “check out” area of the website URL begins with https:// (s = “secure”) and look for a padlock or other symbol which indicates that your transmission and connection are both secure

Additionally, unlike the information you share with Innovo Lifestyles online, e-mails are NOT automatically encrypted and are NOT considered a secure means of transferring delicate information such as credit card numbers. Refrain from sending this type of information, by e-mail, to anyone at any time.

INTERNET COOKIES:

When you visit our website an internet cookie, web cookie or browser cookie is created by your web browser. That cookie is then used to store your shopping cart contents and other information you’ve shared with us during your browsing session. It cannot be read by other websites and is specific to your experience with us. Internet cookies also have an expiration date and are deleted automatically once they expire.

Residential Warranty Information

Innovo Lifestyles, Inc. warrants to the original purchaser that for ONE YEAR from the date of purchase Innovo Lifestyles, Inc. will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.

It is required that you notify Innovo Lifestyles, Inc. of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for Innovo Lifestyles, Inc. to arrange for an inspection of your furniture to determine whether or not a defect exists.

Repairs will be attempted as the preferred resolution method in all cases. However, if Innovo Lifestyles, Inc. or an authorized representative determines that repair is impractical, Innovo Lifestyles, Inc. will furnish a substitute unit of the same or similar color, design, style and quality. Innovo Lifestyles, Inc. will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. An authorized Innovo Lifestyles, Inc. service agent will perform warranty service.

This warranty protects you only when you purchase your furniture from Innovo Lifestyles, Inc. and is only applicable for normal household use, not for commercial use.

Proper care and use are essential to preserving your rights under this warranty. Innovo Lifestyles, Inc. will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Innovo Lifestyles, Inc. product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.

Solid wood reacts to the amount of humidity in your home. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing your furniture to excessive dampness is also something that should be avoided. Controlling your indoor relative humidity year round between 40% – 45% will eliminate these problems. When arranging furniture in your home, be thoughtful to avoid heat vents and direct sunlight to prevent discoloration, drying, and cracking. Placing your furniture in direct sunlight will void the warranty.

Warranty Limitations:

If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.
Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
Unfinished furniture will be void of this warranty.

Innovo Lifestyles, Inc. will not be liable for consequential or incidental damages. Innovo Lifestyles, Inc. will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Innovo Lifestyles, Inc. makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Your Warranty Rights:

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Innovo Lifestyles, Inc.’s responsibilities.

Commercial Warranty Information

Innovo Lifestyles, Inc. offers a 60-day limited warranty on pieces being used in commercial applications. Innovo Lifestyles, Inc. will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.

It is required that you notify Innovo Lifestyles, Inc. of any defect found within 60 days from the date of delivery. After receiving notification of a claim, it may be necessary for Innovo Lifestyles, Inc. to arrange for an inspection of your furniture to determine whether or not a defect exists.

Repairs will be attempted as the preferred resolution method in all cases. However, if Innovo Lifestyles, Inc. or an authorized representative determines that repair is impractical, Innovo Lifestyles, Inc. will furnish a substitute unit of the same or similar color, design, style and quality. Innovo Lifestyles, Inc. will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. No additional shipping fees or costs will be covered. An authorized Innovo Lifestyles, Inc. service agent will perform warranty service.

Proper care and use are essential to preserving your rights under this warranty. Innovo Lifestyles, Inc. will not repair or replace furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Innovo Lifestyles, Inc. product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or animal damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.

Solid wood reacts to the amount of humidity in the air. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing real wood furniture to excessive dampness is also something that should be avoided. Controlling the relative humidity year-round between 40% – 45% will help to minimize these problems. When arranging furniture, be thoughtful to avoid heat vents and direct sunlight to prevent discoloration, drying, and cracking. Placing your furniture in direct sunlight will void the warranty.

Warranty Limitations:

If you find a bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
Unfinished furniture will be void of this warranty.

Your Warranty Rights:

DISPUTES:

Any disputes will be settled and governed by Michigan Law.