Shipping & Handling
Pallets
We build very strong pallets to place your items on. Please inspect your furniture carefully for damage. Damage must be noted at the time of delivery. Please immediately call us and describe the damage. If it is repairable, we will immediately send out the necessary parts to fix. If you believe your furniture is beyond repair, please contact your sales rep. If everyone is in agreement then the furniture will be rejected and it will be returned to us at no expense to you.
We thank you for your order and hope your furniture brings many years of happiness.
- Innovo Lifestyles Management
Shipping Methods & Services
Curbside Delivery via FedEx Freight: No Lift Gate
This delivery method covers the basic essentials.
The delivery partner will call your designated contact to arrange a date and appointment window once your item(s) arrives at the local terminal. A truck, as pictured above will be used to perform the delivery.
The driver will move the crate to the end of the truck for the customer to offload. It is the responsibility of the client to remove the crate from the back of the truck.
A truck of this size MUST be able to easily reach the offload location and be able to turn around or exit the area without trouble. Areas with low hanging wires, narrow roads, dirt roads and cul-de-sacs will require the Threshold Delivery.
- Signature Required: Yes
- Packaging Removal Included: No
- Assembly Service Included: No
- Includes Lift Gate: No
Curbside Delivery via FedEx Freight: Lift Gate Service
This delivery method includes a lift gate on the back of the trailer to help you unload the crated furniture.
The delivery partner will call your designated contact to arrange a date and appointment window once your item(s) arrives at the local terminal. A truck, as pictured above will be used to perform the delivery.
The driver will move the crate onto the lift gate and lower it to the ground. It is the responsibility of the client to remove the crate from the lift gate.
A truck of this size MUST be able to easily reach the offload location and be able to turn around or exit the area without trouble. Areas with low hanging wires, narrow roads, dirt roads and cul-de-sacs will require the Threshold Delivery.
- Signature Required: Yes
- Packaging Removal Included: No
- Assembly Service Included: No
- Includes Lift Gate: Yes
Threshold Delivery: Smaller Truck Delivery
This delivery method covers the basic essentials.
The delivery partner will call your designated contact to arrange a date and appointment window once your item(s) arrives at the local terminal. A truck, similar to the image above will be used to perform the delivery.
The delivery drivers will offload the crated furniture to the outside of your home. If a dry enclosure, such as a garage is available and large enough to house the crated furniture, the delivery drivers will offload into the garage.
No uncrating or assembly performed.
- Signature Required: Yes
- Packaging Removal Included: No
- Assembly Service Included: No
- Includes Offloading From Delivery Truck: Yes
All deliveries are performed Monday through Friday, between normal business hours of 8am to 5pm.
Weekend deliveries are not available.