Q. Can you expedite my order.
A. We stock several style of dining tables. If it is in-stock, it usually takes 3-5 days to have your order pulled and quality controlled. The order must then be wrapped and crated. It will take the freight company another 3-5 days to get the order to the destination. It is best to call one of our representatives to talk about the design and size that interests you to verify stock vs. customer order. We may be able to offer alternative options that are in-stock. Typically a stock order will take at least 2 weeks to arrive to you. In extreme cases it may be possible to make other arrangements that will incur additional charges.
Q. Is white glove delivery available?
The short answer is yes. We do offer an upgraded service that will uncrate the furniture, bring it indoors and dispose of the shipping materials. This service does NOT perform assembly.
Q. How difficult is it to move and assemble your furniture?
A. There is nothing more frustrating than getting something new and then having to spend hours trying to figure out how to assemble it. Excitement and anticipation are soon replaced with stress and frustration. Don’t even get me started on assembly instructions designed and written by somebody whose third language is pig Latin English. We are happy to report that our furniture can be easily be put together with basic tools that just about everyone has in their home. If by chance, something is giving you a challenge, we are here seven days a week to help you through the issue. Yes, you heard correct. Innovo Lifestyles is one of those rare business that still has real humans answer its phone.
Q. What is the warranty on your furniture?
One year. I will ask another question on your behalf. Will the furniture last longer than a year? Our furniture, with proper care, is built to be passed down to your kids and then their kids. We have been building furniture for twenty years now. Many of our customers come back and visits us at our stores to order more or just say hello. We often hear “the furniture you made us ten years ago looks as good as the day it was delivered.” This always brings a smile as we pride ourselves in building quality furniture. Other big furniture companies know that what they are selling is meant to be thrown away in a few years. Very sad!
PS Our past customers also tell us often that when people visit their home their visiting friends or family always comment on how unique the furniture we built is. Bonus!
Q. Your website states "custom sizes" but I only see specific sizes. Can your pieces be made in custom sizes?
A. We show standard sizes, but most designs can be made to the exact size you need. Call or email us to discuss your custom needs.
Q. I have a need for a custom design you do not offer. Do you take on custom projects?
A. The short answer is yes. Many of our customers over the past twenty years have given us some great ideas for new designs. We will need a photo or sketch and specifications of what you are looking for to determine if we can make what you are looking for.
Q. I ordered a custom size coffee table. My customer changed the layout of the room. May we change our order to a different size?
A. If the build has not been started, yes, the size can be changed at no charge. You must check with us as soon as possible so we may check with our shop or outside vendor. If the order has been started, the size cannot be changed. The order can be cancelled and would be subject to our cancellation policy which can be viewed here: https://innovolifestyles.com/policies