CANCELLATION POLICY

Prior to Manufacturing Being Started:
A 5% fee will be charged on the total invoice amount to cover cost associated with labor and merchant fee's.

Manufacturing Has Begun:
A 10% cancellation fee is charged, due to the waste of materials and labor costs.

Order Is Complete:
A 25% cancellation fee is charged.

Order Is Complete and Shipped:
A 25% cancellation fee is charged, shipping charges are non-refundable and customer pays to have the items returned to us.
Cost of return shipping is deducted from refund amount.

Order Is Complete and Received By Customer In Good Condition:
A 25% cancellation fee is charged, shipping charges are non-refundable and customer pays to have the items returned to us.
Cost of return shipping is deducted from refund amount.

Once the return arrives back to our warehouse, the items will be inspected.
Refunds will be issued within 10 business days of inspection.
Refunds will be issued by the same means as payment was tendered.
Clients with cancelled credit cards will receive their refund via corporate check.
The policies above also apply to an "abandoned order" when we cannot make contact with the customer for 3 weeks or longer.

Changing an Order Process

Did you place your order and then change your mind? It happens to us all. We are happy to make changes to your order for you within 48 hours of you placing your order. After 48 hours you can still make changes but there will be a 5% charge on the item being changed as we will have to void the order, pull the order from the shop, redo the order and then retake the order to the shop. It’s a time consuming process.

Return Policy

Items may be returned within 10 business days of receipt of goods. Items must arrive back to Innovo Lifestyles in the same condition as when they left us. The original packaging material will greatly assist in this endeavor.

A 50% return fee is charged for any order that is returned, other than orders that have a manufacturing defect, significant shipping damage, or the wrong item was shipped.
Shipping charges are non-refundable and customer will be responsible for covering return shipping cost. Cost of return shipping is deducted from refund amount.

Innovo Lifestyles uses real wood for all its cabinets, furniture and mantels. Many pieces are constructed with real logs and solid slabs of wood. We prefer and seek out wood with cracks, twists and color.
This is the inherent character of wood and is not considered a defect. Natural wood will have knots and cracking. In some cases, such as a table top, we will fill the cracks with a clear resin unless otherwise requested.
Most other items are never filled as this will take away from the character that makes the furniture what it is.

Our reclaimed wood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These attributes are not considered imperfections or defects.
We consider them character and believe they pay homage to the historical authenticity and original craftsmanship. Our reclaimed furniture, therefore, does not have to be artificially distressed providing an
authentic look that will last for generations.

Metal used in our furniture may have weld marks or inherent imperfections that are not considered defects. These are natural occurrences from the handmade nature of the pieces.